Service Terms and Conditions

RESERVATIONS

All requests for amendments to a reservation are required in writing by fax or electronic mail at least 7 days prior to the first activity date. Amendments may be approved subject to availability in the sole discretion of True South Travel Management.
CANCELLATIONS
A 100% cancellation fee will apply in the event of a no show by guest on the activity date.
In the event of an amendment not received 7 days prior to activity booked the guest will still be responsible for the full cost for the total number of passengers originally confirmed.
Management reserves the right to cancel any transfer or activity due to unforeseen circumstances including but not limited to, lack passengers, or weather conditions. In case of a weather cancellation, weather conditions are judged exclusively by True South Travel Management, guests must report for the service/activity unless notified by True South Travel Management. In the event of a cancellation by True South Travel Management, a full refund will be given on the amount paid ( or refunded to booking agent)
INDEMNITY
All passengers are required to sign an indemnity form for all transfers and activities they are participating in
prior to departure of the activity.
In case guest refuse to sign the indemnity form the guest will not be able to partake in the activity and will not receive any refund.
The indemnity form must signed by a Parent/Legal guardian for children under 18 years.
Any unaccompanied child under 18 requires the indemnity to be signed by a parent/legal guardian prior to
the activity.
CHILDREN
Children are classified as a passenger and child rates apply to children of 12 years of age and younger.
GENERAL
Management reserves the right to amend/cancel/add terms & conditions without notice.
All terms & conditions are subject to South African Law & Jurisdiction