Service Terms and Conditions

Booking Policy:
All booking made should be paid for in full to confirm.

Cancellation Policy
Should you need to cancel your booking or any part of it for any reason, the following minimum cancellation fees will apply, regardless of the reason for cancellation, subject to third party cancellation fees which may be higher:
Cancellation 60 days to 46 days prior to departure - 30% of the full price
Cancellation 45 days to 15 days prior to departure – 70% of the full price
Cancellation 14 days or less prior to departure - 100% of the full price

Force majeure:
In the case of any force majeure event such as war, a pandemic, a natural disaster or any other unforeseen event that makes it impossible for us to fulfil our obligations toward you, our priority will be to reschedule or postpone your trip without penalty (subject to possible supplier cancellation penalties). If postponement is not possible, you will be asked to claim the full cost of your trip from travel insurance. If your travel insurance claim is rejected, Legend Safaris will refund you whatever money we were able to secure in refunds from suppliers, up to a maximum of 85% of the total trip cost. The non-refundable 15% portion will not be refunded and covers services rendered and costs already incurred by us in the process of planning and arranging your trip. This non-refundable portion should be claimed from your travel insurance.

Changes made by us:
Every effort will be made to provide the services and activities as described and quoted to you. In the unlikely event that unforeseen circumstances necessitate a change in the program, we will notify you as soon as is reasonably possible and discuss suitable alternatives with you. We cannot be held responsible for adverse weather conditions, traffic problems, vehicle breakdowns, civil unrest, road closures, supplier issues or any other unforeseen circumstances that may lead to itinerary changes or the cancellation of certain activities. We reserve the right to change accommodation, vehicles, transport, meals, guides and other program details as conditions dictate, only if absolutely necessary and unavoidable. We commit to acting in your best interest and will always aim to offer an alternative of similar value should any changes be necessary.

Indemnity and liability waiver:
Legend Safaris and its staff accept no liability or responsibility for any damage, injury or loss of any kind whatsoever, including but not limited to death, trauma, disability, injury, illness, hospitalization, mandatory quarantine or isolation, property theft or damage, financial loss, emotional trauma or distress, missed flights, denied boarding, missed accommodation, cancellation or curtailment of your safari or any other incident as may arise before or during or after your safari. By booking your safari you agree that you are aware of the inherent risks associated with travel and you further agree to absolve Legend Safaris from any claim or liability which may result from any kind of loss, injury, illness or accident which may occur before, during or after or as a result of your tour, or as a result of a pandemic or natural disaster or any other unforeseen event. You are participating on this tour entirely at your own risk. Please ensure you have adequate health insurance and comprehensive travel insurance in place to cover any eventuality, including COVID-19 cover and medical evacuation and repatriation cover. Legend Safaris accepts no responsibility or liability if you fail to obtain the correct travel documents for your trip or fail to comply with travel regulations, airline rules or immigration requirements. Please read your booking confirmation document carefully and bring it along on your safari.

Behaviour:
You are expected to act within the confines of the law and take your fellow travellers into consideration. If you behave in such a way as to endanger our staff or other passengers or cause damage to property, we reserve the right to terminate your safari without further liability.