Service Terms and Conditions

Bookings Terms and Conditions
Online Bookings

When booking online, the client will be directed to a booking platform for the desired safari package. This platform includes details such as International or South African guest, number of adults, number of children (under the age of 12 years), dietary requirements (if applicable), etc.
Once the client has filled in all required fields and added any additional information (if applicable), the total payable amount for the safari will be displayed at the bottom of the booking platform. The client can then select the prompt to be directed to a secure online payment platform to make payment.
Please note that ID or Passport copies are required to confirm citizenship of clients for booking purposes.
Enquiry Form Bookings

Clients may use an enquiry form to get in contact with Matumi Destinations PTY Ltd, in order secure their booking through our Bookings Department. When using the website, the client will locate the enquiry form on the desired safari package page. The client can then fill out all required fields and any additional information (if applicable) and then follow the prompt to submit the enquiry form.
Once an enquiry form is submitted, the client will receive a response from the Bookings Department to the information details filled out on the enquiry form. The response will acknowledge receipt of the enquiry form and the details thereof.
One of the booking agents will then directly contact the client to engage with them regarding the safari chosen and finalise / confirm the details. An invoice will then be generated and sent to the client for payment via EFT (Electronic Funds Transfer).
Please note that ID or Passport copies are required to confirm citizenship of clients for booking purposes.
Direct Email Bookings

Clients are welcome to contact Matumi Destinations PTY Ltd directly via email for bookings. The email address to be used is bookings@matumidestinations.com
An email can be sent through with the details of the safari required and the Bookings Department will then engage with the client to confirm the safari and generate a quotation.
We encourage clients to use their surname, type of safari package and the date as the subject for the email for ease of reference.
Once the safari details and quotation have been confirmed between the client and Bookings Department, an invoice will be generated and sent to the client for payment.
Please note that ID or Passport copies are required to confirm citizenship of clients for booking purposes.
INDEMNITY FORMS

All clients are required to sign indemnity forms before being taken on safari.
The indemnity form will be in electronic format.
All dependants will require an adult to sign an indemnity on their behalf.
If there is no accepted / signed indemnity, the client cannot attend the safari.