Service Terms and Conditions

Passport and Visa Requirements:

Please note that some passports do require visas to enter Lesotho. This is the guests responsibility to check before joining the tour.

If you join the tour and are denied entry into Lesotho due to not having the required visa or valid passport, you will need to wait at the South African Border Post either until the tours returns, or a transfer at your own expense is available. No refund will be provided. Please note no expired passports or copies of passports will be accepted.

Parental consent is required for traveling with children. If only one parent is traveling to another country with a minor, the non-traveling parent listed on the minor’s Passport and Birth Certificate must sign a parental consent affidavit. The same will apply to official guardians. No refunds will be granted due to failure to provide the necessary documentation.

Additional Fees:

If you would like us to pick you up and drop you off at your accommodation either within the town of Underberg or Himeville or directly on our route to the Sani Pass there will be no additional charges. However, if your accommodation falls outside of the above and you would still like to be picked up then additional fees may apply. These extra charges will need to be payable either in cash or by card on the day of your tour. Please contact us at the time of your booking and we will provide detailed information about these charges should your accommodation fall outside of our pick up zones.

Lunch at the Highest Pub in Africa:

Due to the lodges limited capacity, The Highest Pub in Africa are only able to welcome our guests for lunch with prior reservations. Please note that entry is granted only to guests that will be dining with them. Unfortunately due to their limited seating, the pub is unable to accommodate guests who wish solely to have a drink, use the Wi-Fi, or restrooms. In certain events due to full capacity the restaurant may choose to do a buffet style menu for guests, in this event Ala carte menus options will not be available. It is important to note that although we do our best to secure reservations in advance, availability at the restaurant cannot always be guaranteed.

Cancellation Policy:

* 50% Cancellation Fee: Applicable if you cancel more than 14 days before the tour date.

* 100% Cancellation Fee: Charged for cancellations made within 14 days of the tour date.

In the Event of Snow:

If it is uncertain whether or not we will reach the top of Sani Pass we will offer you the following options:

1. Proceed with the tour regardless of how far we can travel, based on safety and snow conditions. No refund will be provided in this case.

2. Reschedule your tour to a later date. No refund will be issued.

* If the Pass is closed by border officials before the tour departure time, you may choose either a 95% refund (5% charged for admin fees) or a rescheduled tour date.

Safety and Substances:

While we strive to provide a safe and enjoyable experience, we want to clarify our liability coverage. Wild 4×4 Tours has full passenger and public liability insurance, which covers any accidents that may occur while inside our vehicles during the tour.

However, we are not responsible for the death, injury or loss of property to any person that arises out of any negligence by a guest. This includes, but is not limited to, any slips, falls, or other injuries you may sustain while exploring, walking, or participating in activities outside the vehicle during the tour. Additionally, we cannot be held responsible for any loss of personal belongings during the tour.

Travelers may not carry any unlawful firearms, articles or substances whilst traveling with Wild 4x4 Tours.

In accordance with South African law and International practice, smoking is prohibited in our vehicles at all times.

By joining our tour, you acknowledge and accept these terms. We appreciate your understanding and look forward to sharing an unforgettable adventure with you!